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SPSI, Symbol, Intermec, Zebra, SATO, Metrologic, HHP, Handheld Products, Datamax
SPSI has efficient and responsive supply chain and demand fulfillment solutions. Alien, RFID
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John Berg is the Managing Partner of the Distribution Systems Division at SPSI. John oversees all aspects of delivering customer value through automated and integrated systems solutions. John manages a very specialized group of senior systems engineers focused on Enterprise Distribution Applications, including carrier complaint and certified shipping systems, TMS, WMS, wireless / barcode and material handling applications.
John has over 22 years of experience in all aspects of transportation, logistics and supply chain management. Prior to SPSI, John held several key management positions with UPS, Olson Logistics, and Advanced Distribution Solutions. John specialized in supply chain optimization, customer automation, and logistical process improvement along with leveraging BtoB and BtoC eCommerce solutions.
John has earned an MBA degree along with three complementary undergraduate degrees in business, marketing and management. John's continuous education philosophy is carried over in the improvement processes delivered to both SPSI's internal and external customer base.
John and his wife Teri currently reside in the Western suburbs of Milwaukee, WI. Both John and Teri enjoy and participate in many extra curricular activities related to raising their three children, as well as staying involved in their local school, church and community.
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Customer Service Administrator
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Shelly Boss is the Customer Service Administrator of the Distribution Systems Division at SPSI. Shelly is responsible for our customer service advocate program, and manages the support call process from service call initiation to close the loop, as well as implementing customer service policies and procedures for the Distribution group and maintaining the business relationships with our clients.
Shelly has over 20 years of direct customer service and account management experience. As a certified Survey Administrator, Shelly utilizes various tools and venues to benchmark and track the customer service experience with clients, turning satisfaction and expectation ratings into performance enhancement plans. Part of Shellys responsibilities are to maintain consistent and regularly scheduled client contact and relationships through close the loop, newsletters, informational mailings that include product and service updates, policy maintenance, and customer service process improvement.
Shelly has earned national certifications for survey implementation and administration, instructional design, performance management, and sales administration. She taught Creative Writing at Marquette University for several years and has had some of her work published in regional and national print.
Residing in the Milwaukee area with her husband and son, Shelly served on the board of directors for the Cudahy-St. Francis Little Baseball Association (CSFLBA) for seven years. Shelly continues her love for creative writing and haiku, and collects southwestern art and sculpture and oriental artifacts.
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Distribution Systems Administrator
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As DS Administrator, Vicky's responsibilities include the overseeing of project scheduling, support desk, procurement, along with vendor and customer relations. Vicky also holds other key responsibilities within SPSI's overall support staff.
Vicky has been working in the Transportation, Distribution, and IT Systems business's for the past 15 years. Vicky's industry experience, superior customer contact skills and organizational acumen make her an extremely important part of the SPSI Team.
Vicky and her family reside in South Eastern, WI where most of her free time is spent at various church related activities and motorcycle rallies across the state. When Vicky is not riding her Harley Davidson she is spending time with her daughter who is an accomplished musician and an aspiring volleyball player.
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