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Enterprise Content Management
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Content Manager stores and manages a broad range of business content, including documents, e-mail, Web content and more. Enterprise Content Management solutions can help you quickly and easily access information across diverse formats to respond to a customer's or a partner's request and securely deliver relevant information.
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Document capture has never been this easy. Imagine a document capture solution that can do the following right out of the box: Production-level scanning, production-level indexing, Internet-distributed capture, function as a bar code recognition server, import document images from a variety of sources, schedule document archiving into a document management system, and now image enable monetary checks.
Imagine a modular document capture solution that is both easy to use and inexpensive. Captovation Capture is more than just scanning software. If you need a robust capture software program for your imaging system, let Captovation Capture show you what it can do for your business.
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IBM Workplace Forms (EForms)
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IBM® Workplace Forms™ helps to reduce the time, costs, and problems inherent to paper-based forms processes. By simplifying end user interaction with business forms, reducing paper costs, freeing up staff by reducing human handing of forms and form errors, automating data integration with backend systems, and simplifying complex approval processes, IBM Workplace Forms helps streamline and speed up work performed by various forms touchpoints.
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IBM Workplace Forms is a suite of products that interact to develop and deliver data-driven, XML-based electronic forms to end-users:
- IBM Workplace Forms Viewer - A rich client viewer that automates multi-person workflows by providing role-based signing authority and access to specific form sections. Role-based wizards enable users to efficiently move through the form- filling process, helping increase accuracy and improve efficiency.
- IBM Workplace Forms Designer - An easy-to-use, what-you-see-is-what-you-get (WYSIWYG), e-form design environment, based on the Eclipse open source framework, that promotes team development of form-based applications and enables reuse of business components across forms.
- IBM Workplace Forms Server - Delivers a true zero-footprint solution, providing e-forms to external users quickly and efficiently within a browser, without requiring additional downloads or plug-ins. Workplace Forms Server caters to complex forms that may require multiple sessions and people to fill by enabling saving the form's state to the server or local desktop, so it can be continued a later time. It also provides a mechanism to automatically distribute client-side software such as IBM Workplace Forms Viewer.
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FileNet Forms Manager provides everything needed to easily design, deploy and process electronic forms (eForms) across the enterprise to help speed business decisions. FileNet Forms Manager enables businesses to quickly transform cumbersome paper forms into fully interactive eForms that directly connect to the applications which drive your business reducing costly errors, streamlining operations and increasing overall customer responsiveness. General business users can now easily create, deploy and process eForms and associated data without extensive Web development or JavaScript experience.
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- Accelerates any business process by allowing electronic forms to be sent, received and processed instantly
- Reduces time spent filing out forms and eliminates costs associated with errors via pre-filled data and validity checking
- Integrates with the FileNet P8 platform, which provides interoperability with the widest selection of database, operating system, storage, security and Web server environments in the industry
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IBM DB2 Content Manager Enterprise Edition
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IBM DB2 Content Manager Enterprise Edition provides a flexible system that you can use to manage unstructured content according to the needs of your business. Installable on Microsoft Windows®, IBM AIX, Sun Solaris, Linux®, and IBM z/OS®, DB2 Content Manager provides a complete solution to the problem of storing and retrieving documents or content in almost any format.
Some of the many features offered by DB2 Content Manager are:
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- Support for multiple operating systems
- Java® - based tool for managing the system
- Client options
- Browser access
- Support for business documents of almost every kind
- Administration tools for defining users and user privileges, defining data, and providing ways to manage your servers and data
- Efficient methods for keeping the system secure
- Document routing to manage the flow of work through the system
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DB2 Content Manager is scalable to fit the needs of small, medium, and large-scale businesses. This scalability is possible through its unique architecture and components.
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Benefits of IBM DB2(R) Content Manager Enterprise Edition solution come from four major categories:
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- Retrieving paper records
- Distributing paper records
- Tracking the progress of paper based work items
- Filing paper records
- Rekeying data from paper to processing systems
- Locating out of file or misfiled paper records
- Making copies of paper documents
- Requesting paper documents from other departments
- Waiting for documents to be provided by other departments
- Re-starting work that is interrupted by incomplete documentation
- Routing work to another individual or group
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- Customer service staff eliminated or redeployed
- Administrative staff redeployed from researching reports and microfiche
- Temporary or seasonal worker savings
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- Telecommunications
- Telephone facsimile (fax)
- Photocopying
- Paper printing
- Paper storage cost reduction
- Off-site storage costs
- Micro-support contracts
- Express mail
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- New revenue from existing services
- New revenue from new services
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FileNet Web Site Manager uniquely combines easy-to-use Web content management capabilities with sophisticated content delivery management to personalize the experience of your Web site visitors. Web Site Manager enables and simplifies the creation, approval and publication of Web content and complex documents to multiple Web sites, in multiple formats, and in multiple languages. FileNet Web Site Manager uses dynamic Web content delivery to provide a targeted, timely and relevant experience to audiences across multiple lines of business and even globally distributed sites. Its ease of use enables your business users to publish information quickly while giving Webmasters the necessary control to create, deploy and administer your sites.
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- Provides integrated process management capabilities to ensure secure and accurate publication of Web content
- Provides multi-site management capabilities, effectively supporting highly localized content in a multilingual environment
- Supports rapid creation and launching of micro-sites in support of specific Web or mixed media campaigns
- Integrates with the FileNet P8 platform, which provides interoperability with the widest selection of database, operating system, storage, security and Web server environments in the industry
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IBM DB2 Content Manager Express Edition
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As organizations strive to make their operations more cost-effective and efficient in an increasingly on demand environment, content management technology is key to gaining a competitive edge, faster response to customers and suppliers, and increased bottom line. Content management technology can help organizations solve a critical problem by managing and integrating all forms of information, including scanned images, office documents and faxes.
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Content management is the next wave of data management, and the IBM DB2(R) Content Manager portfolio of products helps customers worldwide to digitize and manage all forms of information in an effort to respond faster to market demands, tap into new markets, and ultimately increase profits.
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DB2 Content Manager Express Edition delivers unparalleled openness, robustness, and function for managing the information assets of today's small and medium enterprises. Along with transaction, security, process integration, and simplified installation, it provides a single, open, comprehensive, and consistent framework for managing, sharing, reusing, and storing many types of digitized content, including document images and electronic office documents.
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DB2 Content Manager Express Edition delivers document management, production imaging, and document workflow in one package. Features include:
- Storage and management of content in various formats (text, image, fax and others).
- Incorporating tools and solutions (scanning subsystems from IBM Business Partners) to capture information into Content Manager.
- Secure delivery of any type of object with predefined privileges, governing the kinds of activities that can be executed against a specific object (Update, Print, Annotate and so forth).
- Comprehensive application program interface (API) set which fully exploits the Content Manager data model and provides integration points for line-of-business applications.
- Robust folders support provides folders and nested subfolders to define logical relationship between content objects.
- Version control manages multiple versions of documents and objects, including multiple versions of specific document annotations.
- Open-Document Management API (ODMA) support allows easy document access from ODMA V2-compliant Microsoft(R) Windows(R) desktop applications.
- Multiple-value attributes allows content types to be identified by multiple authors or composers.
- Index Class subsets let system administrators protect sensitive information by restricting views to specific subsets.
- Content organization (filing) can be changed without rescanning.
- Note logs at both a folder and document level lets users add information as needed.
- Logs any activity against a specific document (create, view, update, and delete).
- Powerful search capabilities provide Metadata searching (documents or folders) and full-text search for text-based document (Microsoft Word, PDF, or Excel) and full-text search with attribute data or all of the above combined.
- Users can route documents or folders from node to node based on parameter values or predefined serial routes and processes.
- Suspend and resume feature lets you suspend a document for a specific time period. You can also suspend a folder to await for the arrival of other documents before work can proceed by defining a collection node.
- Out-of-the-box Content Manager clients with scanning (including Twain scanner support in Windows Client) and hooks to capture subsystems.
- Easy, quick installation of Content Manager Express and associated prerequisites.
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IBM DB2 Content Manager OnDemand for Multiplatforms
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For organizations that need to leverage and derive more value from their business information, IBM delivers a unified content management portfolio. The IBM portfolio enables enterprises to speed daily operations, streamline regulatory compliance, and collaborate across diverse applications, business processes and geographic boundaries. Business information is delivered on demand, where and when it is needed.
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IBM DB2® Content Manager OnDemand is a key member of this portfolio. The robust, comprehensive solution for enterprise report management (ERM) and statement-presentment enables high-volume capture of computer output and archiving of scanned documents, including checks.
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Content Manager OnDemand provides streamlined, automatic distribution of selected reports and documents to authorized users, support for electronic bill presentment and payment solutions, and the ability to deliver self-service access to bills, invoices, and statements.
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With the availability of DB2 Content Manager OnDemand for Multiplatforms on Linux(R), customers can choose the cost-effective platforms of their choice, while fully leveraging critical business information across daily business operations.
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Many management information system (MIS) directors are searching for ways to help eliminate costly and unwieldy microfiche by archiving invoices, statements and other regular reports. Customer Service representatives need to view outbound documents exactly as they appear to the customers who receive them. OnDemand is a Computer Output to Laser Disk and Enterprise Report Management (COLD/ERM) software from IBM EDMSuite that fits the bill perfectly. IBM DB2(R) Content Manager OnDemand allows users to quickly locate, view, print, fax or e-mail computer output documents in their original form over the Internet or intranets.
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IBM DB2 Content Manager for iSeries
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IBM DB2(R) Content Manager for iSeriesTM provides a foundation for managing, accessing, and integrating critical business information on demand. With DB2 Content Manager, you can integrate business content - scanned images, faxes, documents and e-mails - across diverse business processes and applications, and deliver integrated, consistent content across your enterprise and beyond. With Advanced Workflow, DB2 Content Manager provides a fast, efficient way to customize and automate business processes by automatically routing documents and folders through a business.
DB2 Content Manager is highly scalable - from entry to enterprise level needs - and extends the information infrastructure to manage unstructured content, automate business processes, and integrate content with core business applications.
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The DB2 Content Manager Library and object server functions provide:
- Flexible indexing and classification
- Security and access control
- Auditability and activity logging options
- Automated storage management
- IBM OS/400(R) Integrated File System (IFS) support for high speed capture performance
- Scalability to manage growing volumes of large objects
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DB2 Content Manager for iSeries uses the Content Manager client. The Content Manager client provides:
- An easy interface aids user productivity whether searching, indexing, or reorganizing customer information
- Users can drag and drop items between folders and workbaskets
- Open Document Management API (ODMA) support allows easy document access from ODMA compliant desktop applications
Application programming interfaces allow customers to integrate or develop customized document management solutions to content-enable line of business applications seamlessly. With interfaces both on the server and the client, DB2 Content Manager enables integration with both desktop applications as well as with traditional iSeries-based line of business applications.
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- Enables the electronic foldering of documents and content for easy access by workers or by customers and partners via the Web
- Reduces time and costs to retrieve document-based information
- Increases customer, agent, broker, and partner satisfaction by enabling rapid customer service rep access to all documents related to a business transaction
- Enables the construction of complete e-business applications by enabling business documents and content to be added to Web-based applications and business processes
- Enables the re-engineering of management processes to enable digitized processes
- Allows work to be moved via workflow with a logged and documented history
- DB2Content Manager for iSeries provides a scalable e-business framework. With Content Manager's scalability, it is possible to handle not only the large data requirements but also the frequently unpredictable concurrent usage requirements of e-business.
- IBM has extensive business partner support programs. IBM has extensive technical enablement and co-marketing programs to support business partner success with IBM technologies.
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IBM DB2(R) Document Manager manages the various states and transitions that occur throughout a document's lifecycle, from creation to final disposition. Document Manager brings greater efficiency to your knowledge workers, providing easy to use interfaces and deep application integration with common office and CAD (Computer Aided Design) applications. It also provides robust relationship management of related documents, as well as lifecycle and records management of documents, from creation to disposition or destruction.
DB2 Document Manager handles compound documents which are made up of multiple interrelated components. For example, a procedure might consist of a word processing file, an embedded spreadsheet, and a CAD document of which DB2 Document Manager can effectively manage these relationships, including their individual versions.
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DB2 Document Manager
- Supports document lifecycle management by allowing the administrator to configure document lifecycle rules based on a simple, object-oriented, point-and-click interface.
- Provides integrated records management with an automated approach of document retention rules completely transparent to users, or manual declaration and classification of documents by users or group.
- Provides a scalable and extensible platform that integrates across existing business applications and is tightly integrated with IBM DB2 Content Manager and Records Manager, as well as Lotus(R) Sametime(R) and Domino(R) Document Manager.
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- Provides secure, robust rules-based document lifecycle management capabilities.
- Facilitates collaboration among globally dispersed users through on demand document availability
- Provides configurable, rules-based Lifecycle Services
- Provides simple, menu-driven administrative interface
- Provides revision level document control
- Provides version control for the components as well as the single entity
- Delivers an easy to use Web-based client to create, search, and browse documents (simple or compound) and navigate through the interrelationships
- Delivers extensive foldering capabilities to organize documents
- Provides the ability to define complex searches and associate them with a unique folder
- Delivers integration with DB2 Records Manager
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FileNet Business Process Management
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FileNet Business Process Manager is a proven solution that increases process performance, reduces cycle times and improves productivity by automating, streamlining and optimizing complex processes to manage the flow of work throughout your enterprise. Standards-based, flexible and customizable to a wide range of industries, FileNet Business Process Manager can be deployed quickly and scales easily to meet your business needs, creating a unified business process management infrastructure that integrates people, content and applications.
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- Increases process performance, reduces cycle times, and improves productivity by automating, streamlining, and optimizing complex processes to manage the flow of work.
- Provides comprehensive process management along with advanced analytics and simulation based on real execution data or assumed scenarios
- Helps shorten process lifecycles and automatically manages process exceptions so you can react immediately to internal events or customer demands
- Supports rapid deployment of improved processes while minimizing impact on normal business operations
- Integrates with the FileNet P8 platform, which provides interoperability with the widest selection of database, operating system, storage, security and Web server environments in the industry
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The IBM industry-leading portfolio of records management and content management products, solutions, and services is designed to provide cost-effective means of addressing the functional requirements of laws, regulations, and records management policies. At the heart of this portfolio is DB2(R) Records Manager, together with DB2 Content Manager and related content management products, which are designed to deliver sophisticated electronic record-keeping capability across multiple business solutions, including e-mail and document management.
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DB2 Records Manager delivers significant enhancements to all aspects of electronic records management capabilities, featuring:
- Enhanced security model to handle classified records
- File plan and administration improvements
- Easier integration with business applications
- High performance operations for large scale implementations
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DB2(R) Records Manager is a software engine that delivers sophisticated electronic record-keeping capability across multiple business solutions. It embeds record-keeping capabilities into business applications to provide a single, consistent records management platform. Records control is applied directly to documents within the business applications repository. When you record-enable your business application, you leave business processes intact, preserve vital security, and unburden the user from records management overhead.
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Document routing and workflow enhancements
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Document routing is enhanced to include decision points, actions, action lists, parallel routing, and Line of Business access nodes. In addition, a new graphical builder within the system administration client enables non-technical business users to define document routing processes.
The decision point capability enables decision making in the process based on the item attributes. For example,
- Claim amount less than 1000
- Process properties, such as process priority more than 100
- Process properties, such as process priority more than 100
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FileNet Records Manager is designed to uniquely combine content, process and connectivity to automate and streamline all records-based activities, eliminate burdensome end-user participation, enforce compliance and create business advantage through a compelling return on investment.
FileNet's Records Manager, powered by FileNet ZeroClick, helps address regulatory compliance challenges and delivers tangible ROI by:
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- Reducing risk by ensuring consistent policy enforcement through automation of the entire records management lifecycle process
- Lowering operational costs by reducing storage, discovery, training and infrastructure expenses
- Improving productivity by automating routine business user and records management tasks and enabling staff to focus on higher value activities
- Reduces risk through enforced compliance by consistently capturing and managing records according to established RIM policies
- Integrates with the FileNet P8 platform, which provides interoperability with the widest selection of database, operating system, storage, security and Web server environments in the industry
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FileNet Web Site Manager uniquely combines easy-to-use Web content management capabilities with sophisticated content delivery management to personalize the experience of your Web site visitors. Web Site Manager enables and simplifies the creation, approval and publication of Web content and complex documents to multiple Web sites, in multiple formats, and in multiple languages. FileNet Web Site Manager uses dynamic Web content delivery to provide a targeted, timely and relevant experience to audiences across multiple lines of business and even globally distributed sites. Its ease of use enables your business users to publish information quickly while giving Webmasters the necessary control to create, deploy and administer your sites.
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- Provides integrated process management capabilities to ensure secure and accurate publication of Web content
- Provides multi-site management capabilities, effectively supporting highly localized content in a multilingual environment
- Supports rapid creation and launching of micro-sites in support of specific Web or mixed media campaigns
- Integrates with the FileNet P8 platform, which provides interoperability with the widest selection of database, operating system, storage, security and Web server environments in the industry
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